Technical Support
In addition to our Account Managers, we also have a Technical
Service Representative, or TSR. This person will be available
to help with all the myriad facets of producing a catalog in
the rapidly changing digital world.
- What
file format does an image need to be saved in?
- What
PDF setting should you use?
Our TSR has the answers to all your technical questions!
Lynda Arsenault – Technical
Support Representative
Larsenault@dingley.com
Download The
Dingley Press Customer Handbook
Digital Page Files
To post files quickly through
one of our four T1 lines, you must use a FTP application (our
firewall prohibits access via an Internet browser). Please use
64.69.124.36 for host name, and both user and password are (lowercase):
dingley. If
you would like to access our FTP site in a more private manner,
please contact your Customer Service Account Manager, and we
will generate a personal username and password for you.
Mail Files
For information on where to post
your Mail Files please contact your Customer Service Account
Manager.
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